Just an excellent fit for a short stay in Hue with outstanding value. The staff was super accommodating, arranging our laundry quickly after a long day sightseeing. If you want room service, consider ordering dinner to make your evenings easier.

would return anytime

Had a great stay in the Family Room! It was spacious with a comfy bed and a lovely view. The air conditioning worked perfectly, and the bathroom had a walk-in shower with good water pressure. Staff were super helpful, and the breakfast had a nice variety, definitely met our expectations. The spa facilities were a great bonus, totally relaxing!

I had a fantastic experience at Serene Palace Hotel. The welcome drink and fresh fruit upon arrival were such a lovely touch. The staff, especially Allan, were incredibly attentive, helping us with recommendations for exploring Hue's attractions and even arranging a private minibus for a day trip to Hoi An. My room was spacious, clean, and beautifully decorated with Vietnamese accents. The breakfast offered a delightful variety, including fresh Vietnamese influences that enhanced my mornings. However, I found the shower setup quite inconvenient since it lacked a curtain, causing water to flood the bathroom. Additionally, although I enjoyed the quiet location tucked away from the bustling streets, some noise seeped in at night, which was a bit bothersome. Nonetheless, the outstanding service made up for it. I really appreciated the staff's commitment to hospitality.

Highly affordable rooms with ample comfort and cleanliness.

During my stay, I was incredibly frustrated with the lack of a proper shower setup. holding the shower head is not only inconvenient but also left the entire bathroom drenched after each use. The air conditioning was positioned directly in front of the bed, making it impossible to use at night, which was exacerbated by the discomfort of an overly firm mattress. Additionally, the noise from the nearby streets was more disruptive than I anticipated, especially during the night, affecting my overall sleep quality.

What you’ll love and hate

Genuinely friendly staff who go above and beyond to assist, along with an extensive breakfast buffet made my mornings delightful.

The location is a bit tricky to find down a narrow alley, which can be off-putting when arriving.

Good air conditioning kept the room comfortable after a hot day. Breakfast had solid variety, making mornings easy and enjoyable.

The shower showed some quirks. it cools down after about five minutes, which can be tricky for couples looking for a relaxing experience. Additionally, cleanliness around the breakfast dish area was subpar, with utensils being stored at ground level, making them less appealing to use.

the air conditioning wasn’t the best for cooling down quickly but the breakfast was fantastic and the staff promptly provided banana pancakes after we asked.

Wi-fi was great, and 24-hour reception made check-in smooth. The breakfast was limited in options.

great stay but minor noise issues at night

The room featured lovely Vietnamese decoration, and the air conditioning worked perfectly, creating a comfortable atmosphere. The breakfast buffet was truly brilliant, offering a variety of tasty options. I especially appreciated how central the location was, with several good vegetarian restaurants within walking distance.

There was some noise from nearby streets at night, but it wasn't disruptive enough to ruin my experience.

This place suits me perfectly! The wi-fi, 24-hour reception, and air conditioning cater to all my needs. On my first stay, the staff even helped return my forgotten headphones. I highly recommend staying here for a hassle-free experience. I'm coming back for a city trip.

The staff at Hue Serene Palace Hotel were incredibly welcoming, offering refreshing drinks upon arrival and helping to navigate the city with their insightful recommendations. I particularly loved the spacious room, which was beautifully adorned and provided a wonderful retreat after my excursions.

No complaints whatsoever.

Excellent place with 24-hour reception, tv, and air conditioning. On my first stay, staff helped with currency exchange recommendations. I’m coming back for a weekend.

A spacious room offered comfort and cleanliness, and the friendly staff ensured a welcoming experience. The breakfast featured a range of options, including a delightful egg station. However, a few nearby restaurants did not accept credit cards, which was inconvenient. Additionally, while the location was great for food and coffee, it had some noise from the streets at night, though not overly disruptive.